This Return and Exchange Policy is only available to all purchased ready to wear items from our Online Boutique.
Constantina & Louise Pty Ltd takes great pride in manufacturing quality products and checks each garment prior to dispatching. If for any reason you are not happy with your purchase from Constantina & Louise Online we will gladly exchange the item. Alternatively, if you are not satisfied with an exchange we will be happy to issue a store credit or full refund.
All exchange/refund requests are to be made within 7 working days from the initial date of receipt, pending the conditions below are complied with.
Please note that any SALE purchased or PROMO garment/s will NOT be refunded. An online store credit will be issued for the amount paid.
*There is no refund or exchange issued on custom made or custom ordered items.
Only upon receipt of the garment/s will Constantina & Louise Pty Ltd dispatch a new garment/s. The customer takes all responsibility for the garment/s to be returned to Constantina & Louise Pty Ltd and Management reserves the right to reject customer’s dispute.
Under NO circumstances will a refund be given for the purchase of the Constantina & Louise swimwear due to Health Regulations.
All returned items are not to have been worn; the receipt included in returned package and must have swing tags still attached. Please be advised the original shipping charges are not refundable and if you are exchanging for an alternative item a shipping charge will be applied according to the items chosen.
Return requests must be submitted via online. Your request will then be directed to our Online Store pending action. Upon completing a Return Request, please forward your garment/s to:
Attn: Constantina & Louise Online
65 Beauchamp Street
Marrickville NSW 2204